Frequently Asked Questions
What areas do you serve?
We serve Tyler and Longview, TX with professional cleaning and restoration services for residential and commercial properties.Are you available 24/7?
Yes, we provide 24/7 emergency water restoration services to help minimize damage and get your property back to normal quickly.What services do you offer?
We specialize in air duct cleaning, carpet and upholstery cleaning, dryer vent cleaning, water restoration, and tile and grout cleaning.How often should I clean my air ducts?
We recommend air duct cleaning every 3-5 years, or more frequently if you have pets, allergies, or recent construction work.Do you clean commercial properties?
Yes, we provide professional cleaning services for both residential homes and commercial businesses throughout the Tyler and Longview area.Is dryer vent cleaning necessary?
Absolutely. Regular dryer vent cleaning reduces fire hazards, improves efficiency, and extends your dryer's lifespan. We offer it for a flat rate of $200.What should I expect during service?
You can expect professional, courteous service with clear communication throughout the process. We'll explain our methods and provide updates as we work.How do I get started?
Simply call us at (903) 594-8007 to schedule your service. We'll discuss your needs and arrange a convenient appointment time.What types of stains and surfaces does your carpet and upholstery cleaning service cover?
Our carpet and upholstery cleaning service handles pet stains, food and beverage spills, dirt, and odors across a wide range of surfaces. We clean wall-to-wall carpet, area rugs, sofas, chairs, and other upholstered furniture in both residential and commercial settings. If you're unsure whether your surface qualifies, give us a call and we'll walk you through what to expect.Does Prime Cleaning and Restoration handle both carpet cleaning and upholstery cleaning in Tyler, TX?
Yes, we handle both carpet cleaning and upholstery cleaning for Tyler-area homes and businesses. Whether you need deep cleaning on wall-to-wall carpet or want to refresh sofas, chairs, and other upholstered pieces, we treat them as part of the same service so you can get everything done in one visit.Can pet stains and odors be fully removed from carpet and upholstered furniture?
Pet stains and odors can be effectively treated and significantly reduced or eliminated with professional cleaning. We target the stain at the fiber level and address the odor at its source rather than masking it, which is why professional cleaning produces noticeably better results than store-bought products alone.
